If your purchase does not meet your expectations, we accept returns for store credit or exchange within 14 days of receipt. Items must be postmarked within the 14-day period to qualify for store credit or exchange. Initiate a return by emailing hello@shopswoon.com. 

All custom orders, made-to-order items, furniture, rugs, vintage, artwork, apothecary, wellness, and sales items are final sale and cannot be returned. If a non-returnable or final sale item is approved for return, a credit will be issued minus a 30% restocking fee, provided in the form of an electronic gift card. 

Original shipping charges are non-refundable, and return shipping costs are the buyer’s responsibility. We recommend insuring and tracking returns, as we are not responsible for lost or damaged products. If you received free shipping on your order but return the order, a shipping fee will be deducted from your store credit. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. The buyer is responsible for adequate packaging. Shop Swoon cannot accept responsibility for packages lost, stolen, or damaged in transit. Once we receive your item, we will process your return, and store credit will be issued in the form of a gift card. An email confirmation will be sent within 5-7 business days of receipt. 

All items must be in new, unused condition with tags attached and packaging intact. Damaged, soiled, or altered returns may not be accepted and will be returned to the customer. 

GENERAL

Discount codes are not applicable to sale, custom orders, and made-to-order items. They cannot be combined and are only valid at checkout. Please note that discount codes do not apply to shipping. 

Some of our products are vintage items, making them one-of-a-kind and imperfectly perfect. Our vintage items are thoroughly inspected and met our high-quality standards. The price already reflects the item’s condition.